5 rules to keep in mind to properly Gamify your Sales team.
The basic concept behind Gamification is about making your everyday work feel a little bit less hectic and rewarding a job very well done. As kids, we were taught important lessons in the form of games and while it ensured that we did not lose interest and focus, it also allowed us to better understand the concepts. Gamifying can be used to drive more engagement amongst your staff and establish a culture where they look to continuously improve in order to be rewarded on an ongoing basis. Implementing Gamification in your sales team where performance metrics can easily be established, should be the norm of the day.
Motivating inside sales agents is important to keep them happy and productive. The sales revenue your company generates relies heavily upon the performance of your agents and hence, any tools or practices that keep them empowered benefits your company and your customers alike.
We have tried to list down 5 things to look out for to properly implement Gamification in your sales team
1. Set clear actionable goals before you Begin.
Before you start implementing gamification, make sure you set clear goals with your sales team to determine what the agents are striving for and What motivates your agents to do their best. Understanding motivation factors and setting clear goals are essential to designing meaningful gamification practices with a clear purpose.
2. Use it as a tool to Measure Individual Progress
Proper use of gamification is for assessing individual agent performance. Managers may measure agent progress on metrics such as average handling time and first contact resolution rates, for example. As agents strive to meet specific goals, managers may evaluate their motivation and progress levels to determine what improvements, if any, need to be made.
3. Encourage team spirit through healthy competition.
Another fun and efficient strategy Is implementing gamification for encouraging healthy competition among peers. Managers can provide incentives such as rewards or bonuses to those agents who get the most amount of sales per day or handle the most cases in a single day. Sales teams may also compete against each other to achieve similar goals, motivated by a fun team atmosphere and a collective desire to succeed.
4. Implement a meaningful Reward system for agents.
Monetary rewards like bonuses may certainly be welcome and appropriate for top-performing agents, but agents may also prefer other ways of being recognized for their success. Offering incentives such as special off-site retreats, parties, or perks within the team (such as extra breaks or leadership opportunities) also work well to foster a team spirit and boost agent morale.
5. Discuss best practices as a team.
When all the games are done, take the time to reflect on what everyone has learned. Encourage employees to share their best practices with each other and provide feedback on how gamification strategies may be improved for even greater motivation and call center success.
Gamification can bring energy, focus, and motivation to your sales team. It can even lead to the eventual empowering of agents to deliver greater customer service or higher sales numbers with boosted confidence. Get your sales team started immediately on a Gamified Sales dialler system with Ryng.
